Thursday, October 23, 2008

Problem Solving

There are two types of solutions to problems, administrative and technical.

Administrative solutions are when you are told to work a certain way in order to get a certain result or avoid a problem.

Technical solutions are when the system is constructed in such a way as to guide you to the correct result and automatically prevent problems.

This observation is prompted by an email broadcast at work today:
When exiting Made2Manage please use the large Exit Door, and not the Red X at the top right hand of the screen. If you use the Red X, this closes Made2Manage improperly and causes errors.
Ideally, Made2Manage should control what happens when you use the Red X. Unfortunately, I think it is at heart a DOS based system, and doesn't do Windows and doesn't know when the Red X is used.


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